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[Resolved]Support phone Iine issue

Posted on July 15, 2019 by swiftinternet — 1 Comment

We are aware of an issue affecting calls to our support number since about 3pm this afternoon. We are working with our supplier to resolve the issue ASAP. Support requests and general inquiries can still be made by emailing support@swiftinter.net…

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Posted in Incidents, Outages, Resolved, VoIP

[Resolved]Support Phone line Issues

Posted on August 23, 2017 by swiftinternet — 1 Comment

We are aware of an issue affecting calls to our support number since 10am this morning. We are working with our supplier to resolve the issue ASAP. Support requests and general inquiries can still be made by emailing support@swiftinter.net or…

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Posted in Incidents, Outages, Resolved

[Resolved]Email collection issues

Posted on July 12, 2017 by swiftinternet — 2 Comments

We have had multiple reports throughout the day of users having difficulty collecting emails. The issue  mainly seems to be effecting collection of POP email although IMAP appears to be affected as well. After much troubleshooting we believe the issue…

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Posted in ADSL, Incidents, Mail Services, Network, Resolved, Uncategorized

[Resolved]ADSL outage – Nottingham WBC node

Posted on November 10, 2016 by swiftinternet — 1 Comment

We are currently investigating an issue that is causing a loss of service for DSL connections going through the Nottingham WBC node. We will post any updates as they become available.

Posted in ADSL, Incidents, Outages, Resolved

[RESOLVED] DSL and FTTC lines not reconnecting if disconnected.

Posted on February 2, 2016 by swiftinternet — 1 Comment

BT have a major service outage at the moment. ADSL and FTTC connections that disconnect are unable to log back in again. Lines which stay online are unaffected. This appears to be a country-wide problem affecting many ISPs. The issue…

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Posted in ADSL, Incidents, Ongoing, Resolved