Planned Maintenance on Cloud Cluster – Cloud software upgrades starting 31/10/22

For a 3 week period commencing 31/10/22 we will be performing essential software upgrades to the cloud software on all of the hardware nodes which make up the cloud cluster. The upgrades will require a reboot of each hardware node

Posted in Planned Maintenance

[RESOLVED] Hosting Platform issue.

We are aware of an issue with the hosting platform storage which is affecting all servers. We are currently investigating. Sorry for any inconvenience. Update 23:35 Services are returning to normal. We will update after a full investigation.

Posted in Uncategorized

[RESOLVED] Broadband Connectivity Issue

We are currently investigating a connectivity issue affecting Broadband products only; ADSL, FTTC, FTTP. The issue started around 11:30 am. All other services are unaffected.Some network routes are unavailable, while others are OK.An upstream network supplier is investigating and we

Posted in ADSL, Incidents

[RESOLVED] Web Server issue on SWIFT32

We currently have an issue with the Apache web service on one of our servers SWIFT32. All requests to this web server are responding “502 gateway error”. No other servers are affected We have an engineer working on the issue

Posted in Incidents

[RESOLVED] Broadband packet loss

We are currently investigating a packet loss issue affecting Broadband products only; ADSL, FTTC, FTTP. All other services are unaffected.An upstream network supplier is investigating and we will update when we know more.

Posted in ADSL, Incidents