[RESOLVED] Planned Maintenance on Cloud Cluster – Cloud software upgrades.

During the week commencing 28/06/21 we will be performing essential software upgrades to the cloud software on all of the hardware nodes which make up the cloud cluster.This will require the VPS servers on each node to be migrated to

Posted in Uncategorized

[RESOLVED] Emergency maintenance on the storage cluster.

Date: 18/01/2021Window Time: 45 minutes between 11:00am – 12:00pm A CPU has failed in one of the hardware nodes, so we need to shut the server down and replace the failed CPU.We have already evacuated all VPS’s off the hardware

Posted in Planned Maintenance, Servers

[RESOLVED] Broadband Network Packet Loss

We are currently investigating reports of packet loss affecting broadband customers on ADSL2+ and FTTC. This is causing slower than normal speeds. Latency is normal.Further updates will follow as and when they become available and we apologise for any inconvenience

Posted in ADSL

[RESOLVED] Broadband Network Packet Loss

We are aware of some packet loss on the Broadband Network which is affecting ADSL, FTTC, and FTTP broadband services. Customers may experience slower than normal speeds. The following services are NOT affected by the issue: VPS Servers, Web Site

Posted in ADSL

[RESOLVED] Broadband outage

We are currently investigating a loss of broadband service affecting FTTC, FTTP, and ADSL broadband services. Update. The cause of the issue has been traced to an upstream network supplier who are aware of the issue and have engineers investigating.

Posted in ADSL, Outages