[RESOLVED] Broadband packet loss

We are currently investigating a packet loss issue affecting Broadband products only; ADSL, FTTC, FTTP. All other services are unaffected.An upstream network supplier is investigating and we will update when we know more.

Posted in ADSL, Incidents

[Resolved] Phone issue

We currently have a problem with inbound calls to our office telephone number. In the meantime, please contact via this form: https://www.swiftinter.net/helpdesk/

Posted in Incidents

[RESOLVED] Data Centre Network issue

We are currently experiencing a partial loss of outbound connectivity from the data centre as a result of an issue during planned maintenance work earlier this morning. This is primarily affecting email services on our Hosting products such as VPS

Posted in Incidents

[RESOLVED] Planned Maintenance – Firewall configuration

Maintenance window: Tuesday 05/04/2022 07:00am-07:30amDuring the maintenance window, a configuration change will be made to the firewall that will cause a failover to the secondary firewall. This is expected to cause a short network outage to the data centre which

Posted in Planned Maintenance

[RESOLVED] Edge Network Router Reboot.

Our network supplier will be performing maintenance on the edge network router for a software upgrade, which includes a full reboot of the router between 20:00 and midnight. This may happen 2-3 times within the window, depending on the exact

Posted in Planned Maintenance