[Resolved]Support Phone line Issues

Posted on August 23, 2017 by swiftinternet — 1 Comment

We are aware of an issue affecting calls to our support number since 10am this morning. We are working with our supplier to resolve the issue ASAP. Support requests and general inquiries can still be made by emailing support@swiftinter.net or…

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Posted in Incidents, Outages, Resolved

[Resolved]Email collection issues

Posted on July 12, 2017 by swiftinternet — 2 Comments

We have had multiple reports throughout the day of users having difficulty collecting emails. The issue  mainly seems to be effecting collection of POP email although IMAP appears to be affected as well. After much troubleshooting we believe the issue…

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Posted in ADSL, Incidents, Mail Services, Network, Resolved, Uncategorized

Network maintenance for Hosting Platform.

Posted on June 20, 2017 by swiftinternet — Leave a comment

Due to an urgent network configuration change required for our web site hosting and email platform, we will be switching to our back-up network at 17:15 today while work is carried out on the primary network, then we will switch…

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Posted in Network, Planned Maintenance

[Resolved] Inbound email delivery issue from Microsoft hosted email accounts

Posted on June 15, 2017 by swiftinternet — Leave a comment

We are aware of an issue with inbound email delivery from Microsoft hosted email accounts, which is only apparent when the email includes an attachment. The email delivery from the Microsoft server starts, but then the data transmission stalls part…

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Posted in Mail Services, Network, Ongoing

[Resolved]Broadband outage

Posted on February 7, 2017 by swiftinternet — Leave a comment

A number of customers lost connectivity for around 10 minutes at 13:15 today due to a device in Telehouse London restarting. The cause of the restart is being investigated. All customers reconnected once the incident was resolved.

Posted in Uncategorized

[RESOLVED] Hosting Platform Issue

Posted on January 7, 2017 by swiftinternet — 3 Comments

We are aware of a problem affecting our hosting platform which is preventing access to web sites and email for some users. The problem is being investigated. Please accept our apologies for any inconvenience caused

Posted in Incidents

[Resolved]ADSL outage – Nottingham WBC node

Posted on November 10, 2016 by swiftinternet — 1 Comment

We are currently investigating an issue that is causing a loss of service for DSL connections going through the Nottingham WBC node. We will post any updates as they become available.

Posted in ADSL, Incidents, Outages, Resolved