Blog Archives

[Resolved] Inbound email delivery issue from Microsoft hosted email accounts

We are aware of an issue with inbound email delivery from Microsoft hosted email accounts, which is only apparent when the email includes an attachment. The email delivery from the Microsoft server starts, but then the data transmission stalls part

Posted in Mail Services, Network, Ongoing

[RESOLVED] DSL and FTTC lines not reconnecting if disconnected.

BT have a major service outage at the moment. ADSL and FTTC connections that disconnect are unable to log back in again. Lines which stay online are unaffected. This appears to be a country-wide problem affecting many ISPs. The issue

Posted in ADSL, Incidents, Ongoing, Resolved

[RESOLVED] Support Phone line Issues

We are aware of an issue affecting calls to our support number. We are working with our supplier to resolve the issue ASAP. Support requests and general inquiries can still be made by emailing or creating a support ticket:

Posted in Incidents, Ongoing, VoIP

[Resolved][ADSL] Issue with 21CN ADSL broadband service in the London area

BT are currently experiencing a Serious Incident to their network which is impacting the 21CN ADSL broadband service in the London area. They are investigating the incident and aim to restore service as a matter of urgency. Currently there is

Posted in ADSL, Incidents, Ongoing, Outages

[Resolved] [DNS] reverse DNS delegation issues

We have discovered some problems with the reverse DNS delegation. From our investigation it looks like the problem is in RIPE ( database. RIPE has been notified about that issue and they are investigating it now. This may affect email

Posted in Incidents, Mail Services, Ongoing, Resolved, Servers

[Network] Telehouse North Network Incident

We are currently investigating a major network incident which occurred in Telehouse North around 4 PM, affecting multiple users. The network stabilised shortly afterwards, but the cause and further updates will be provided when they become available.

Posted in Incidents, Network, Ongoing, Outages

[Resolved] [ADSL] DSL Instability

We are aware of a problem with a number of xDSL sessions becoming unstable and dropping offline. Engineers are currently investigating and further updates will be provided when they become available.

Posted in ADSL, Network, Ongoing, Outages, Resolved