Blog Archives

[Resolved]Email collection issues

We have had multiple reports throughout the day of users having difficulty collecting emails. The issue  mainly seems to be effecting collection of POP email although IMAP appears to be affected as well. After much troubleshooting we believe the issue

Posted in ADSL, Incidents, Mail Services, Network, Resolved, Uncategorized

[RESOLVED] Hosting Platform Issue

We are aware of a problem affecting our hosting platform which is preventing access to web sites and email for some users. The problem is being investigated. Please accept our apologies for any inconvenience caused

Posted in Incidents

[Resolved]ADSL outage – Nottingham WBC node

We are currently investigating an issue that is causing a loss of service for DSL connections going through the Nottingham WBC node. We will post any updates as they become available.

Posted in ADSL, Incidents, Outages, Resolved

BT Network Issue

We are aware that BT currently have network problems, meaning some people cannot access certain sites or email servers.  It’s a BT issue which is outside our control so we don’t know how long it will take them to resolve.

Posted in ADSL, Incidents, Network, Outages, Uncategorized

[RESOLVED] DSL and FTTC lines not reconnecting if disconnected.

BT have a major service outage at the moment. ADSL and FTTC connections that disconnect are unable to log back in again. Lines which stay online are unaffected. This appears to be a country-wide problem affecting many ISPs. The issue

Posted in ADSL, Incidents, Ongoing, Resolved

[RESOLVED] Support Phone line Issues

We are aware of an issue affecting calls to our support number. We are working with our supplier to resolve the issue ASAP. Support requests and general inquiries can still be made by emailing support@swiftinter.net or creating a support ticket:

Posted in Incidents, Ongoing, VoIP

[RESOLVED] ADSL & FTTC packet loss issues

We are currently investigating a packet loss issue on the network which is affecting ADSL and FTTC users which we believe is due to a core router blade failure in the interxion data centre. Engineers have been dispatched to Interxion

Posted in ADSL, Incidents, Network