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[RESOLVED] swift27 server outage

Posted on June 19, 2018 by swiftinternet — 3 Comments

We are aware of an issue with one of our servers swift27. Web, and e-mail services on that server are currently down. Engineers are currently working on the issue. There is currently no ETR until we receive an update from the…

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Posted in Incidents

[Resolved]Support Phone line Issues

Posted on August 23, 2017 by swiftinternet — 1 Comment

We are aware of an issue affecting calls to our support number since 10am this morning. We are working with our supplier to resolve the issue ASAP. Support requests and general inquiries can still be made by emailing support@swiftinter.net or…

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Posted in Incidents, Outages, Resolved

[Resolved]Email collection issues

Posted on July 12, 2017 by swiftinternet — 2 Comments

We have had multiple reports throughout the day of users having difficulty collecting emails. The issue  mainly seems to be effecting collection of POP email although IMAP appears to be affected as well. After much troubleshooting we believe the issue…

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Posted in ADSL, Incidents, Mail Services, Network, Resolved, Uncategorized

[RESOLVED] Hosting Platform Issue

Posted on January 7, 2017 by swiftinternet — 3 Comments

We are aware of a problem affecting our hosting platform which is preventing access to web sites and email for some users. The problem is being investigated. Please accept our apologies for any inconvenience caused

Posted in Incidents

[Resolved]ADSL outage – Nottingham WBC node

Posted on November 10, 2016 by swiftinternet — 1 Comment

We are currently investigating an issue that is causing a loss of service for DSL connections going through the Nottingham WBC node. We will post any updates as they become available.

Posted in ADSL, Incidents, Outages, Resolved

BT Network Issue

Posted on July 20, 2016 by swiftinternet — 2 Comments

We are aware that BT currently have network problems, meaning some people cannot access certain sites or email servers.  It’s a BT issue which is outside our control so we don’t know how long it will take them to resolve.…

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Posted in ADSL, Incidents, Network, Outages, Uncategorized

[RESOLVED] DSL and FTTC lines not reconnecting if disconnected.

Posted on February 2, 2016 by swiftinternet — 1 Comment

BT have a major service outage at the moment. ADSL and FTTC connections that disconnect are unable to log back in again. Lines which stay online are unaffected. This appears to be a country-wide problem affecting many ISPs. The issue…

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Posted in ADSL, Incidents, Ongoing, Resolved