Blog Archives

Planned maintenance for the ​upgrade of Broadband core equipment 29/08/2018

Wednesday 29th August 2018 00:01 – 06:00   We expect all ADSL and FTTC Broadband services to have a maximum downtime of 1 hour during the above time period. Note that Ethernet services, EoFTTC, and EFM will be unaffected by the

Posted in Planned Maintenance, Uncategorized

[Resolved]Email collection issues

We have had multiple reports throughout the day of users having difficulty collecting emails. The issue  mainly seems to be effecting collection of POP email although IMAP appears to be affected as well. After much troubleshooting we believe the issue

Posted in ADSL, Incidents, Mail Services, Network, Resolved, Uncategorized

[Resolved]Broadband outage

A number of customers lost connectivity for around 10 minutes at 13:15 today due to a device in Telehouse London restarting. The cause of the restart is being investigated. All customers reconnected once the incident was resolved.

Posted in Uncategorized

BT Network Issue

We are aware that BT currently have network problems, meaning some people cannot access certain sites or email servers.  It’s a BT issue which is outside our control so we don’t know how long it will take them to resolve.

Posted in ADSL, Incidents, Network, Outages, Uncategorized