Blog Archives

[Resolved]Email collection issues

We have had multiple reports throughout the day of users having difficulty collecting emails. The issue  mainly seems to be effecting collection of POP email although IMAP appears to be affected as well. After much troubleshooting we believe the issue

Posted in ADSL, Incidents, Mail Services, Network, Resolved, Uncategorized

[Resolved] Inbound email delivery issue from Microsoft hosted email accounts

We are aware of an issue with inbound email delivery from Microsoft hosted email accounts, which is only apparent when the email includes an attachment. The email delivery from the Microsoft server starts, but then the data transmission stalls part

Posted in Mail Services, Network, Ongoing

[Resolved] [Outage] Connectivity to our hosting servers.

We have just experienced a network outage which caused connection issues to our hosting servers. Connectivity now appears to be restored. The problem was caused by the routing issue within the network above us. Their engineers are currently investigating the

Posted in Incidents, Mail Services, Network, Outages, Resolved, Servers

[Resolved][Outage] Hosting servers

We received outage alerts for 4 hosting servers overnight caused by the packet loss. We traced the problem to a group of 4 faulty ports on a switch. We replaced the switch and normal service was restored. Please accept our

Posted in Incidents, Mail Services, Network, News, Outages, Resolved, Servers

[Resolved] [DNS] reverse DNS delegation issues

We have discovered some problems with the reverse DNS delegation. From our investigation it looks like the problem is in RIPE (http://www.ripe.net) database. RIPE has been notified about that issue and they are investigating it now. This may affect email

Posted in Incidents, Mail Services, Ongoing, Resolved, Servers

[Completed][Planned maintenance] Network maintenance

We scheduled a network maintenance for 20/02/2011 (Sunday). The maintenance window is between 7AM and 8AM. We don’t expect any downtimes during this period however network should be considered at risk during this maintenance window. This maintenance applies for everything

Posted in Mail Services, Network, Ongoing, Planned Maintenance, Resolved, Servers

[Completed] [Planned maintenance] swift68.swiftinter.net

We would like to inform you that we plan to upgrade the software on the server your domain is hosted on. The upgrade is scheduled for 11/02/2011 between 10PM and 11PM. We expect some short service disruptions during this update.

Posted in Mail Services, Outages, Planned Maintenance, Resolved, Servers