Blog Archives

[RESOLVED] Some Broadband users unable to connect

We are aware of an issue affecting some broadband users which is preventing them from connecting. It appears to be a database issue with a RADIUS server that handles username/password authentication. Engineers are working on the issue and are hoping

Posted in ADSL

[RESOLVED] Broadband Network Packet Loss

We are currently investigating reports of packet loss affecting broadband customers on ADSL2+ and FTTC. This is causing slower than normal speeds. Latency is normal.Further updates will follow as and when they become available and we apologise for any inconvenience

Posted in ADSL

[RESOLVED] Broadband Network Packet Loss

We are aware of some packet loss on the Broadband Network which is affecting ADSL, FTTC, and FTTP broadband services. Customers may experience slower than normal speeds. The following services are NOT affected by the issue: VPS Servers, Web Site

Posted in ADSL

[RESOLVED] Broadband outage

We are currently investigating a loss of broadband service affecting FTTC, FTTP, and ADSL broadband services. Update. The cause of the issue has been traced to an upstream network supplier who are aware of the issue and have engineers investigating.

Posted in ADSL, Outages

[RESOLVED] Loss of service for some broadband customers in London

We are aware of an issue causing loss of service to some Broadband circuits in London, which connect through the “Columbo” data centre node in London. Early investigations suggest this is a BT issue, as many other Service Providers may

Posted in ADSL