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[Resolved] Major Incident – Drop of DSL sessions affecting approximately 18,500

Posted on April 4, 2024 by swiftinternet — 1 Comment

We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of…

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Posted in ADSL, Incidents

[RESOLVED] Broadband Connectivity Issue

Posted on July 22, 2022 by swiftinternet — Leave a comment

We are currently investigating a connectivity issue affecting Broadband products only; ADSL, FTTC, FTTP. The issue started around 11:30 am. All other services are unaffected.Some network routes are unavailable, while others are OK.An upstream network supplier is investigating and we…

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Posted in ADSL, Incidents

[RESOLVED] Broadband packet loss

Posted on May 11, 2022 by swiftinternet — 4 Comments

We are currently investigating a packet loss issue affecting Broadband products only; ADSL, FTTC, FTTP. All other services are unaffected.An upstream network supplier is investigating and we will update when we know more.

Posted in ADSL, Incidents

[RESOLVED] Some Broadband users unable to connect

Posted on September 8, 2021 by swiftinternet — 3 Comments

We are aware of an issue affecting some broadband users which is preventing them from connecting. It appears to be a database issue with a RADIUS server that handles username/password authentication. Engineers are working on the issue and are hoping…

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Posted in ADSL

[RESOLVED] Broadband Network Packet Loss

Posted on December 10, 2020 by swiftinternet — 3 Comments

We are currently investigating reports of packet loss affecting broadband customers on ADSL2+ and FTTC. This is causing slower than normal speeds. Latency is normal.Further updates will follow as and when they become available and we apologise for any inconvenience…

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Posted in ADSL