Blog Archives

[Resolved]Email collection issues

We have had multiple reports throughout the day of users having difficulty collecting emails. The issue  mainly seems to be effecting collection of POP email although IMAP appears to be affected as well. After much troubleshooting we believe the issue

Posted in ADSL, Incidents, Mail Services, Network, Resolved, Uncategorized

[Resolved]ADSL outage – Nottingham WBC node

We are currently investigating an issue that is causing a loss of service for DSL connections going through the Nottingham WBC node. We will post any updates as they become available.

Posted in ADSL, Incidents, Outages, Resolved

BT Network Issue

We are aware that BT currently have network problems, meaning some people cannot access certain sites or email servers.  It’s a BT issue which is outside our control so we don’t know how long it will take them to resolve.

Posted in ADSL, Incidents, Network, Outages, Uncategorized

[RESOLVED] DSL and FTTC lines not reconnecting if disconnected.

BT have a major service outage at the moment. ADSL and FTTC connections that disconnect are unable to log back in again. Lines which stay online are unaffected. This appears to be a country-wide problem affecting many ISPs. The issue

Posted in ADSL, Incidents, Ongoing, Resolved

[RESOLVED] ADSL & FTTC packet loss issues

We are currently investigating a packet loss issue on the network which is affecting ADSL and FTTC users which we believe is due to a core router blade failure in the interxion data centre. Engineers have been dispatched to Interxion

Posted in ADSL, Incidents, Network

[RESOLVED] Broadband Connection Issues

We are starting to get reports of broadband users in various part of the UK unable to reconnect to the internet if they become disconnected. BT have advised us that they are aware of the issue with authentication, but do

Posted in ADSL

[RESOLVED] Broadband Issues

We are currently aware of a number of our broadband customers experiencing very slow internet connections. We are investing and will post an update as soon as possible.

Posted in ADSL, Incidents, Network