We are aware of an issue affecting some broadband users which is preventing them from connecting.
It appears to be a database issue with a RADIUS server that handles username/password authentication.
Engineers are working on the issue and are hoping to have it resolved ASAP. There is no ETR at present.
The is affecting products ADSL, FTTC, FTTP.
The issue is not affecting leased line customers FLL, Ethernet over FTTC customers, EoFTTC, EFM or MPLS services.