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[RESOLVED] ADSL & FTTC packet loss issues

Posted on November 12, 2014 by swiftinternet — 4 Comments

We are currently investigating a packet loss issue on the network which is affecting ADSL and FTTC users which we believe is due to a core router blade failure in the interxion data centre. Engineers have been dispatched to Interxion…

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Posted in ADSL, Incidents, Network

[RESOLVED] Swift Support Line Issue

Posted on April 3, 2014 by swiftinternet — 1 Comment

We are are currently having issues with receiving incoming calls to our main support number. We have reported that to our providers and we are expecting resolution soon. We can still be contacted by creating a ticket here: http://swiftinter.net/helpdesk/ Alternatively…

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Posted in Incidents, Network, VoIP

[RESOLVED] Broadband Issues

Posted on January 17, 2014 by swiftinternet — 1 Comment

We are currently aware of a number of our broadband customers experiencing very slow internet connections. We are investing and will post an update as soon as possible.

Posted in ADSL, Incidents, Network

[RESOLVED] Network connectivity issue

Posted on December 6, 2013 by swiftinternet — 2 Comments

We experienced a problem with connectivity to our servers at 10:15am today 06/12/2013. Connectivity was restored at 10:25am. It appears that at 10:15, our gateway firewall blocked access to the network. We are now running on the backup firewall and…

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Posted in Network, Resolved

[Resolved] Network Issue

Posted on April 25, 2013 by swiftinternet — 3 Comments

We experienced an outbound connectivity issue with the Hosting platform network at 12pm 25/04/13. We failed-over to the back-up Firewall and switch which has resolved the issue, and continue to investigate the problem with the primary firewall/switch.

Posted in Network