[RESOLVED] Broadband Network Packet Loss

We are aware of some packet loss on the Broadband Network which is affecting ADSL, FTTC, and FTTP broadband services. Customers may experience slower than normal speeds.

The following services are NOT affected by the issue: VPS Servers, Web Site Hosting, Email, Leased Lines, EoFTTC, MPLS.

We believe the issue is related to last nights broadband service outage issue and the upstream network provider in question is investigating this issue as a matter of urgency and has advised that they have the same issue with multiple providers.

We apologise for any inconvenience caused and will update as soon as we have further information available.

Posted in ADSL
4 comments on “[RESOLVED] Broadband Network Packet Loss
  1. Further update from the upstream network provider:

    “Investigating this further we have confirmed the issue is nationwide.

    Unfortunately, we have no further specific details on this, however, at this moment in time, we are continuously working towards the incident resolution.

    Further updates will follow when available. “

  2. Further update from the upstream network provider with some more information about the reason for the issue:
    “Due to the unplanned outage last night, all traffic was re-routed through an alternative BGP route and is causing congestion on this secondary route. We are currently in conversation with the supplier to establish whether or not they can bring the primary route back online.”

  3. Update
    The upstream suppliers network engineers will be starting remedial work at 2pm and expect to be completed before 4pm. FTTC, FTTP, and ADSL services should be considered “at risk” of downtime during this emergency maintenance window.

  4. The remedial work has now been completed. tests suggest the issue is resolved but we will continue to monitor the platform

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