[RESOLVED] Broadband Network Packet Loss

We are currently investigating reports of packet loss affecting broadband customers on ADSL2+ and FTTC. This is causing slower than normal speeds. Latency is normal.
Further updates will follow as and when they become available and we apologise for any inconvenience caused.

Posted in ADSL
3 comments on “[RESOLVED] Broadband Network Packet Loss
  1. We are still receiving reports of packet loss and are still investigating. Could any customers still experiencing packet loss please run the following test to assist in our investigations:

    1. Download WinMTR


    2. Extract the contents of the .zip file to your desktop.

    3. Open the WinMTR folder, then open the folder that matches your version of Windows (32-bit or 64-bit) and run WinMTR.exe.

    4. Enter the IP address in the Host field.

    5. If no connection issue is found in the first 5 minutes, restart the test.
    When a connection error occurs, play for at least 5 more minutes, then click Stop in WinMTR.

    6. Paste results of test into a ticket:

  2. The upstream network supplier has investigated and confirmed the reported issue and has escalated the case to their networking team for further investigation and resolution. We will continue to push for further updates, but currently, there is no ETR.
    No further evidence is required from affected customers.

  3. The issue appears to be resolved, although we haven’t yet received an update from the upstream Network provider to confirm this.

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