[RESOLVED] Broadband outage

We are currently investigating a loss of broadband service affecting FTTC, FTTP, and ADSL broadband services.

Update.
The cause of the issue has been traced to an upstream network supplier who are aware of the issue and have engineers investigating.
we apologise for any inconvenience caused by this outage.

Update

The supplier has confirmed that this incident is in relation to a planned change within the network that has had an unexpected impact on customers. Engineers remain engaged and updates will be provided until incident resolution has been reached.

Update

Service has been now been restored to customers and the major incident is declared as resolved. Any customers that still have connectivity issues are advised to power-cycle their router before contacting the Technical Support.

We apologise for any inconvience caused by this incident. 

Posted in ADSL, Outages

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: