Yearly Archives: 2020

[RESOLVED] Broadband Network Packet Loss

We are currently investigating reports of packet loss affecting broadband customers on ADSL2+ and FTTC. This is causing slower than normal speeds. Latency is normal.Further updates will follow as and when they become available and we apologise for any inconvenience

Posted in ADSL

[RESOLVED] Broadband Network Packet Loss

We are aware of some packet loss on the Broadband Network which is affecting ADSL, FTTC, and FTTP broadband services. Customers may experience slower than normal speeds. The following services are NOT affected by the issue: VPS Servers, Web Site

Posted in ADSL

[RESOLVED] Broadband outage

We are currently investigating a loss of broadband service affecting FTTC, FTTP, and ADSL broadband services. Update. The cause of the issue has been traced to an upstream network supplier who are aware of the issue and have engineers investigating.

Posted in ADSL, Outages