Yearly Archives: 2018

[RESOLVED] Loss of service for some broadband customers in London

We are aware of an issue causing loss of service to some Broadband circuits in London, which connect through the “Columbo” data centre node in London. Early investigations suggest this is a BT issue, as many other Service Providers may

Posted in ADSL

Planned maintenance for the ​upgrade of Broadband core equipment 29/08/2018

Wednesday 29th August 2018 00:01 – 06:00   We expect all ADSL and FTTC Broadband services to have a maximum downtime of 1 hour during the above time period. Note that Ethernet services, EoFTTC, and EFM will be unaffected by the

Posted in Planned Maintenance, Uncategorized

[RESOLVED] swift27 server outage

We are aware of an issue with one of our servers swift27. Web, and e-mail services on that server are currently down. Engineers are currently working on the issue. There is currently no ETR until we receive an update from the

Posted in Incidents

Data Centre Power Maintenance Work 21/06/18

Thursday 21st June 2018 08:00 – 09:00 During the above window, Western Power Distribution will be conducting maintenance works to service the electricity substation supplying the area local to our data centre. During these works, the external mains power supplying

Posted in Planned Maintenance