[Resolved][ADSL][Scheduled downtime] BT line card software upgrades.

BT have advised that work will be carried out on the 21CN Broadband Network during the following dates and times:

Monday 29/11/2010 02:00am – 06:00am
Tuesday 30/11/2010 02:00am – 06:00am
Wednesday 01/12/2010 02:00am – 06:00am
Thursday 02/12/2010 02:00am – 06:00am

During these times, the line cards in around 240 of BT’s telephone exchanges will be remotely reset to take new software.

BT advise that customers will experience downtime of around 60 minutes during one of the above maintenance windows.
If customers experience broadband connectivity issues after the maintenance windows close, we advise they first reboot their router their router and re-test before contacting the support desk.
A list of telephone exchanges affected has been uploaded ‘here‘ for reference.

We apologise for any inconvenience this essential work may cause.

Posted in ADSL, Network, Outages, Planned Maintenance, Resolved
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