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[Resolved][Outage] Hosting servers

Posted on October 5, 2012 by swiftinternet — Leave a comment

We received outage alerts for 4 hosting servers overnight caused by the packet loss. We traced the problem to a group of 4 faulty ports on a switch. We replaced the switch and normal service was restored. Please accept our…

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Posted in Incidents, Mail Services, Network, News, Outages, Resolved, Servers

[Resolved] [ADSL] BT 21cn/WBC Faraday Interconnect

Posted on September 17, 2012 by swiftinternet — 6 Comments

We have been advised by BT that all customers connected to Faraday node can expect a connection drop. We have no updates so far.

Posted in ADSL, Incidents, Outages, Resolved

[RESOLVED][ADSL] Slow speeds – London area

Posted on July 11, 2012 by swiftinternet — 1 Comment

Some users are experiencing slow broadband speeds. The problem may be isolated to the London area. We are currently investigating the cause.

Posted in ADSL, Incidents, Network, Resolved

[Resolved] [DNS] reverse DNS delegation issues

Posted on June 13, 2012 by swiftinternet — 2 Comments

We have discovered some problems with the reverse DNS delegation. From our investigation it looks like the problem is in RIPE (http://www.ripe.net) database. RIPE has been notified about that issue and they are investigating it now. This may affect email…

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Posted in Incidents, Mail Services, Ongoing, Resolved, Servers

[Resolved] [ADSL] Connectivity issue – Faraday.

Posted on May 22, 2012 by swiftinternet — 1 Comment

We are currently investigating an ADSL connectivity issue affecting 21CN connections delivered through the “Faraday” node. Engineers are working on the case and further updates will follow as and when they become available.

Posted in ADSL, Incidents, Outages, Resolved