We have been advised by BT that all customers connected to Faraday node can expect a connection drop.
We have no updates so far.
We have been updated that the fault has been raised within BT. Next update is expected at 12:45.
The issue does appear to be related to a BT Major Service Outage. We will continue to push for further updates which will be provided when they become available.
We have just discovered some extra information about the fault:
The Incident detail is as follows- Incident ID: eop01/AR/00138359
Start Date: 17/09/2012 11:46:41
Estimated Completion Date: 17/09/2012 16:46:41
BT have located a fibre break between the rack and the 4th floor.
Now waiting on additional BT engineer.
Additional BT engineer due to arrive at 17:15
BT have respliced the fibre break and we can see affected users are now reconnecting. Anyone who cannot connect should power their router off for 15 minutes before retrying.
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