Yearly Archives: 2014

[RESOLVED] ADSL & FTTC packet loss issues

We are currently investigating a packet loss issue on the network which is affecting ADSL and FTTC users which we believe is due to a core router blade failure in the interxion data centre. Engineers have been dispatched to Interxion

Posted in ADSL, Incidents, Network

[RESOLVED] Swift Support Line Issue

We are are currently having issues with receiving incoming calls to our main support number. We have reported that to our providers and we are expecting resolution soon. We can still be contacted by creating a ticket here: Alternatively

Posted in Incidents, Network, VoIP

[RESOLVED] Broadband Connection Issues

We are starting to get reports of broadband users in various part of the UK unable to reconnect to the internet if they become disconnected. BT have advised us that they are aware of the issue with authentication, but do

Posted in ADSL

[RESOLVED] Data Centre on generator power

Our systems in the data centre are currently running successfully on generator power following a local  power incident affecting a number of properties in the area, that occurred at 15:51. The generators started in 17 seconds and took the load.

Posted in Incidents

[RESOLVED] Broadband Issues

We are currently aware of a number of our broadband customers experiencing very slow internet connections. We are investing and will post an update as soon as possible.

Posted in ADSL, Incidents, Network