Yearly Archives: 2013

[RESOLVED] Issue affecting Web Hosting Email and VPS Server

There is currently an issue affecting Web Hosting, Email, and VPS Servers. The data centre hosting our servers is currently experiencing an issue, which we believe is related to power. They have engineers on site dealing with the issue, and

Posted in Incidents

[RESOLVED] Network connectivity issue

We experienced a problem with connectivity to our servers at 10:15am today 06/12/2013. Connectivity was restored at 10:25am. It appears that at 10:15, our gateway firewall blocked access to the network. We are now running on the backup firewall and

Posted in Network, Resolved

[RESOLVED] Emergency Maintenance on Windows Hosting/Email Platform

Due to a technical issue, we are rebooting one of the Windows nodes, which will affect some users on Windows hosting, and the swiftXmail service. We anticipate an outage of 10 minutes. Sorry for any inconvenience caused.

Posted in Incidents, Resolved

[RESOLVED] Emergency Maintenance on Hosting/Email Platform

We are about to reboot a number of hardware nodes on the hosting platform, due to a high load issue which was caused by a failure of our storage server for back-ups. This will affect some web sites and email

Posted in Incidents, Resolved

[RESOLVED] Hardware node failure

We have experienced a hardware node failure, and attempts to bring it back on-line have so far failed. This is affecting Web Hosting VPS and e-mail for some customers. The servers on the node are being failed-over to a backup

Posted in Servers

[Resolved] Network Issue

We experienced an outbound connectivity issue with the Hosting platform network at 12pm 25/04/13. We failed-over to the back-up Firewall and switch which has resolved the issue, and continue to investigate the problem with the primary firewall/switch.

Posted in Network

[Resolved] Network Issue

Our network supplier has been experiencing a network issue which is causing packet loss and high latency from certain routes on the internet. This is affecting our hosing platform and connectivity products. The problem appears to have resolved, although we

Posted in Network