[ADSL] Connectivity issue affecting all ADSL users.

Posted on June 29, 2012 by swiftinternet — Leave a comment

Around 10:10am today 29/06/12 all users lost connection for a few minutes. Anyone without a connection should reboot their router. If a quick reboot does not resolve the issue, power the router down for 20 minutes, then re-test. We are…

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Posted in ADSL

[Resolved][ADSL] Issue with 21CN ADSL broadband service in the London area

Posted on June 21, 2012 by swiftinternet — 1 Comment

BT are currently experiencing a Serious Incident to their network which is impacting the 21CN ADSL broadband service in the London area. They are investigating the incident and aim to restore service as a matter of urgency. Currently there is…

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Posted in ADSL, Incidents, Ongoing, Outages

[Resolved] [DNS] reverse DNS delegation issues

Posted on June 13, 2012 by swiftinternet — 2 Comments

We have discovered some problems with the reverse DNS delegation. From our investigation it looks like the problem is in RIPE (http://www.ripe.net) database. RIPE has been notified about that issue and they are investigating it now. This may affect email…

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Posted in Incidents, Mail Services, Ongoing, Resolved, Servers

[Network] Telehouse North Network Incident

Posted on May 31, 2012 by swiftinternet — Leave a comment

We are currently investigating a major network incident which occurred in Telehouse North around 4 PM, affecting multiple users. The network stabilised shortly afterwards, but the cause and further updates will be provided when they become available.

Posted in Incidents, Network, Ongoing, Outages

[Resolved] [ADSL] Connectivity issue – Faraday.

Posted on May 22, 2012 by swiftinternet — 1 Comment

We are currently investigating an ADSL connectivity issue affecting 21CN connections delivered through the “Faraday” node. Engineers are working on the case and further updates will follow as and when they become available.

Posted in ADSL, Incidents, Outages, Resolved