Blog Archives

[RESOLVED] Packet loss on hosting network

We are currently experiencing severe packet loss which is affecting connectivity to hosted web sites, email and servers. Connectivity products such as broadband and leased lines are not affected. Please accept our apologies for this outage and be assured that

Posted in Uncategorized

[RESOLVED] Planned Maintenance on Cloud Cluster – Cloud software upgrades.

During the week commencing 28/06/21 we will be performing essential software upgrades to the cloud software on all of the hardware nodes which make up the cloud cluster.This will require the VPS servers on each node to be migrated to

Posted in Uncategorized

[RESOLVED] Phone system issues

We are currently unable to receive inbound phone calls to our office due to an issue with an upstream telecoms provider. Sorry for any inconvenience caused.

Posted in Uncategorized

[RESOLVED] Planned maintenance for the ​upgrade of Broadband core equipment 29/08/2018

Wednesday 29th August 2018 00:01 – 06:00   We expect all ADSL and FTTC Broadband services to have a maximum downtime of 1 hour during the above time period. Note that Ethernet services, EoFTTC, and EFM will be unaffected by the

Posted in Planned Maintenance, Uncategorized

[Resolved]Email collection issues

We have had multiple reports throughout the day of users having difficulty collecting emails. The issue  mainly seems to be effecting collection of POP email although IMAP appears to be affected as well. After much troubleshooting we believe the issue

Posted in ADSL, Incidents, Mail Services, Network, Resolved, Uncategorized