Blog Archives

[Resolved] Issue sending to Hotmail/Live domains from swift11

We are aware of customers getting bounce backs from hotmail.co.uk and Live.co.uk domains due to Microsoft blacklisted the IP address of one of our shared servers(swift11).We are in the process of getting this de-listed and hopefully this shall be resolved

Posted in Mail Services, Resolved

[Resolved]Email collection issues

We have had multiple reports throughout the day of users having difficulty collecting emails. The issue  mainly seems to be effecting collection of POP email although IMAP appears to be affected as well. After much troubleshooting we believe the issue

Posted in ADSL, Incidents, Mail Services, Network, Resolved, Uncategorized

[Resolved] Inbound email delivery issue from Microsoft hosted email accounts

We are aware of an issue with inbound email delivery from Microsoft hosted email accounts, which is only apparent when the email includes an attachment. The email delivery from the Microsoft server starts, but then the data transmission stalls part

Posted in Mail Services, Network, Ongoing

[Resolved] [Outage] Connectivity to our hosting servers.

We have just experienced a network outage which caused connection issues to our hosting servers. Connectivity now appears to be restored. The problem was caused by the routing issue within the network above us. Their engineers are currently investigating the

Posted in Incidents, Mail Services, Network, Outages, Resolved, Servers

[Resolved][Outage] Hosting servers

We received outage alerts for 4 hosting servers overnight caused by the packet loss. We traced the problem to a group of 4 faulty ports on a switch. We replaced the switch and normal service was restored. Please accept our

Posted in Incidents, Mail Services, Network, News, Outages, Resolved, Servers