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Network Issues

Posted on June 19, 2025 by swiftinternet — Leave a comment

We are investing reports of network issues to our systems. We will update when we know more information. [Update] The issue appears to be packet loss to our network from external routes. Although at the moment it does appear stable,…

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Posted in Incidents, Network, Outages

Draytek Router issues

Posted on March 27, 2025 by swiftinternet — Leave a comment

We have received reports of DrayTek routers disconnecting unexpectedly. If you are experiencing this issue, please follow the steps below to troubleshoot: Firmware check and update: If your WAN connection is stable:

Posted in ADSL, Incidents, Ongoing

[Resolved] Major Incident – Drop of DSL sessions affecting approximately 18,500

Posted on April 4, 2024 by swiftinternet — 1 Comment

We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of…

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Posted in ADSL, Incidents

[Resolved] Domain Hosting Issues

Posted on October 10, 2023 by swiftinternet — Leave a comment

We are aware of issues affecting one of our shared hosting servers (swift17.swiftinter.net). Affected users may be seeing bad gateway errors instead of their website. We apologise for this and have engineers working on the issue. Update: The issues have…

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Posted in Incidents, Outages, Resolved

[Resolved] Domain hosting issue

Posted on May 25, 2023 by swiftinternet — Leave a comment

We are aware of an issue affect hosting on one of our shared servers(swift31.swiftinter.net). Affected users will be seeing a login screen rather than their website. We apologise for this and have engineers working on the issue. Update: This issue…

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Posted in Incidents, Outages, Resolved