[RESOLVED] Data Centre Network issue

We are currently experiencing a partial loss of outbound connectivity from the data centre as a result of an issue during planned maintenance work earlier this morning.

This is primarily affecting email services on our Hosting products such as VPS servers and Web hosting products. The web sites themselves should be running ok. Connectivity products such as Broadband and Ethernet are not affected.

We are working to restore full service ASAP.

Please accept our apologies for the issue.

We believe that we have found the cause of the issue and are working with 3rd party engineers to resolve. In the meantime, please accept our apologies for the issue.


The issue is now resolved and was caused by corrupted routing in the gateway firewall. Re-writing the routing resolved the issue.

Posted in Incidents